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Definitions

  1. The Company means Hipandalucia.com Ltd.
  2. The Client includes all persons included in the booking, and that the person making the booking warrants that he has their authority to sign on their behalf.

Liability of the Company

We will always try and solve any problems which arise during your trip, and will do our utmost to make sure that your accommodation and holiday go as smoothly as possible. The company takes no responsibility for loss, damage or injury arising from any shortfall, error or omission in the information passed to the customer during the course of the sale or subsequent delivery of the product.

Hipandalucia.com Ltd acts only as an agent for the owners of the hotels and houses and accepts no liability for loss or damages clients may suffer when these owners fail to fulfil their obligations; whether related to travel or sport arrangements; accommodation or other. Hipandalucia.com Ltd shall not be liable for any loss, damage, delay, accident or inconveniences to any person, their property or luggage, including such that may arise through the negligence of Hipandalucia.com Ltd or their principles unless provision to the contrary thereto is made. We will however, try to ensure that where such disputes arise that an amicable solution is achieved to everyone’s satisfaction.

Booking

The booking is not valid between the Company and the Client until the deposit has been received by Hipandalucia.com Ltd, and we have sent confirmation of the booking to the Client.

Transfers

The company is not liable for any knock on effects arising from the failure of any one element of your booking arrangements, such as the non-departure of a boat or plane. Any cancellations arising thereof will be completely the responsibility of the customer. It is the customer's responsibility to arrive and depart at the place of accommodation/booking. Once a booking has been made you will be sent a map which shows you the location of the hotel, together with important telephone numbers so that you have the security of being able to contact English speaking personnel who will assist you if there are any problems with transfers.

Insurance

Customers are required to provide for themselves all necessary insurances against personal injury, loss, damage, theft, cancellation, delay etc.

VISAs

Visas are required for some nationalities. It is your responsibility to check that you do not need a visa. Persons with a UK passport do not need a visa.

Method of Payment

  1. On completion of booking: a 20% deposit of the total cost for the accommodation.
  2. The balance of the cost of the holiday is payable directly to the hotel on arrival.
  3. You will be asked for credit card details to be faxed or given over the telephone at the time of your reservation. Please note our cancellation policy. We undertake not to divulge these Credit card details to any third party, and to respect your privacy.

Prices and Surcharges

The price of your holiday accommodation will not be increased, unless there is more than a 10% drop in the value of the pound against the euro. If the value of the pound against euro falls by greater than this, we will absorb the 10%, but will expect clients to pay the difference on arrival in Spain.

Cancellations or Alterations by the Company

  1. In the unlikely event that the Company has to cancel a holiday or make a material amendment to a holiday after the booking has been confirmed, the client will be informed without delay and will be offered the choice of alternative holiday accommodation or a full refund of all monies paid;
  2. Provide that the Company complies with these conditions to the best of its ability, the Company is in no way liable for any breach of contract and subsequent claim that may arise from a Client as a result of any inconveniences suffered;
  3. Under no circumstances will the Company be liable for any claim made against it, if a Client arranges alternative accommodation without prior consultation and agreement in writing of the Company or it’s Representative.

Cancellation by Client

Any cancellation of the booking by the client must be in writing from the person who made the booking. Cancellation charges will apply, regardless of cause, from the date of receipt of the cancellation at the Company's office and will involve the following cancellation charges:

Alterations by the Client

Should the Client wish to make any amendment to the booking after it has been confirmed, if we can do this easily we will do so with no charge. If this is complicated and involves staying in other accommodation there will be an appropriate charge.

Extra Persons in Villas or Apartment

The number of people stipulated in the confirmation of booking must not be exceeded unless approval is obtained from the Company's local Representative or from the Company's office and the appropriate payment made. No pets are allowed.

Damage

Should a client be responsible for damage to or loss of any item of the villa inventory during their occupation of the holiday accommodation, a charge will be made locally to cover the cost of replacement or repair.

Website Pictures

The pictures on our website are taken at different times to when you arrive, and the accommodations offered frequently evolve and change. For many hotels you will book a specific room, and if there is a change you should be given that room. Occasionally there may have to be a change due to unforeseen circumstances. In that case, if the room is of a higher quality, there will be no extra charge, but if, unfortunately, you are housed in an inferior room we will refund the difference in cost between the two rooms. Similarly for some hotels, the picture shown on the photograph may represent a class of room (superior or standard), and you may be accommodated in a different room. We will always accommodate you in the same standard of room that you have booked or higher. We try to be as accurate as possible in our descriptions and photographs but reserve the right to make such changes.

Exclusion of Liability

The Company cannot accept liability for causes of dissatisfaction, which are not notified by the client within 10 days of the completion of the holiday.

If you have a complaint

We aim to give you an enjoyable, trouble-free holiday. If you do have a problem or complaint it is important, and in your own interest, to tell our representatives so that steps can be taken to resolve the matter on the spot.

Once you place an order with us, it is taken that this is an acceptance of our terms and conditions.
Validity: 01/09/07-31/12/08